Frequently Asked Questions

Our U.S. warehouse and office is at 172 Coit Street, Irvington, New Jersey 07111. We also have a team and agents in Ghana. Call us on +1 (908) 764 1884 (US) or +233 (0) 24 422 5514 / +233 (0) 24 470 9536 (Ghana).

We specialise in shipping from the United States to Ghana, and we serve the wider West African region through our partner network. Contact us for specific destinations.

Air freight typically takes a matter of days to a couple of weeks door to door, while sea freight usually takes several weeks depending on vessel schedules and customs. Your tracking page shows a live estimate for your shipment.

Yes. We offer pickup within our U.S. service area. You can also drop off at our Irvington, NJ warehouse during business hours.

Air freight is priced by weight (actual or volumetric, whichever is greater). Sea freight is priced by volume or per barrel/box. Vehicles are priced by size and shipping method. Try our instant estimator on the Get a Quote page.

Absolutely — barrels and boxes are one of our most popular services, with simple flat-rate pricing.

Enter your tracking number (e.g. PD-SEA-24871356) on the Track page, ask our AI assistant, or log in to your account to see all your shipments.

Log in with the email you used when shipping to see your shipments, or contact us with your name and phone number and we will find it for you.

Yes. We provide access to major U.S. auctions such as Copart, IAAI and Manheim, review listings with you and bid within your budget.

For RoRo shipments, personal items are not allowed in the vehicle. If you ship by container, items may be included when declared. Ask us for details.

Yes. Our clearing partners at Tema port and Kotoka International Airport handle documentation and release. Duties and taxes are assessed by Ghana customs and are payable by the consignee.

Firearms, explosives, flammables, illegal drugs, counterfeit goods and cash are some examples. See our Prohibited Items page for the full list.

Yes — our Shop For Me service purchases from Amazon, Costco, Lowe’s, Home Depot and other trusted retailers, then ships everything together.

Yes. Use our Irvington, NJ warehouse as your delivery address and include your name/account reference so we can match your packages.

We accept major cards, bank transfer, Zelle and Mobile Money (Ghana). Contact us for details on your invoice.

Yes, optional cargo insurance is available for high-value shipments. Ask for it when requesting your quote.